Mariam's Beauty Lab

Welcome to your new favorite beauty spot in Newark, CA!

We’re a family owned nail and beauty supply store built on passion, purpose, and the belief that everyone deserves access to quality product no matter their budget.

Founded by Mariam Aziz, a dedicated nail tech with over 5 years of hands-on experience, our store was born from a simple dream: to create a welcoming place where the community can find affordable, high quality beauty supplies all in one local shop. Whether you're a seasoned professional or just love doing nails at home, we’ve got you covered with the best products at prices that make sense.

At our core, we believe beauty should be accessible, fun, and empowering. Come visit us and see why we’re not just a store we’re a little piece of Mariam’s dream, built for you.

Q: Where are you located?
A: We are located at 6180 Jarvis Avenue, Suite J, Newark, California.

Q: Do you offer local pickup?
A: Yes, we offer local pickup at our Newark location during business hours. You’ll receive an email when your order is ready for pickup.

Q: What payment methods do you accept?
A: We accept all major credit and debit cards, as well as Apple Pay, Google Pay, and Shop Pay.

Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Standard shipping takes 3–7 business days, depending on your location.

Q: Can I change or cancel my order? A: Orders can only be modified or canceled within 12 hours of being placed. Contact us immediately at mblcustomerserviceca@gmail.com.

Return Policy

Mariam’s Beauty Lab – Customer Satisfaction & Claims Process

At Mariam’s Beauty Lab, we take pride in the quality of our products and want you to feel confident in every purchase. If you receive an item that is defective, damaged during shipment, or incorrect, please notify us within 3 days of delivery so we can resolve the issue promptly.

📦 How to Report a Damaged or Incorrect Item

If you receive a broken, damaged, or wrong item:

1. Take clear photos of all damaged items, including packaging if applicable
   
2. Email the images to us at mblcustomerserviceca@gmail.com
   
3. Include your order number, the item names or color codes, and the quantities affected
   
4. Once received, we will issue a claim receipt and begin processing your case
   

The delivery date will be based on the tracking data provided by the shipping carrier. Claims submitted outside the 3-day window may not qualify for a resolution.

✅ Approved Returns

If, after inspection, the item(s) are confirmed to be:

• Defective
  
• Damaged during shipping
  
• Not the item(s) you ordered
  

You will receive either:

• A replacement item(s), or
  
• A store credit for the affected product(s)
  

We will cover all associated shipping costs, including return and reshipment charges, for approved claims.

Clearance Items – Final Sale

Clearance items are sold at a discounted price and are final sale.
This means:

• No returns
  
• No exchanges
  
• No exceptions
  

Please double-check your selections before completing your purchase.

Mariam’s Beauty Lab’s Right to Refuse Returns

Mariam’s Beauty Lab reserves the right to deny any return at its sole discretion. Additional exclusions may apply depending on the condition of the product or the circumstances of the return request.

By placing an order on our website, you confirm that you’ve read and agree to this Return Policy.

💬 Questions?

We’re here to help.
📧 mblcustomerserviceca@gmail.com
📞 510-806-4800

Shipping Policy

Mariam’s Beauty Lab ships to the United States & Canada Only.

📦 When Will I Get My Order?

• Orders placed Monday–Friday are processed within 2–3 business days.
  
• We do not process orders on weekends or federal holidays.
  
• Orders placed during promotions may experience minor delays.
  

Note: We are not responsible for delays caused by carriers, weather conditions, service disruptions, or incorrect addresses.

🚚 Shipping Options & Rates

• Standard Shipping: Delivery in 3–7 business days after processing
  
• Free Shipping: Orders over $100 (before tax & discounts) qualify for free U.S. & CAD shipping (continental U.S. & CAD only)
  
• Shipping Cost: Calculated at checkout based on address and weight
  
• Hawaii/Alaska: Contact us for a custom quote
  
• Local Pickup: Free, available during store hours (you’ll be notified when it’s ready)
  

📬 How Do I Track My Order?

Once your order ships, you’ll receive an automated email with a tracking number.
You can also log into your account on mariamsbeautylab.com to view tracking details.

Lost or Missing Packages

If your tracking number shows “delivered” but you haven't received your package:

• Check with your neighbors or local post office.
  
• If still unresolved, email us at mblcustomerserviceca@gmail.com and we’ll assist you.
  

⚠️ Please double-check your address before placing your order. We are not responsible for returned packages due to incorrect addresses. If a package is returned to us, you may request a re-shipment at your own cost.

Damaged Shipments

If your order arrives damaged:

1. Take clear photos of the damaged items and packaging.
   
2. Email them to mblcustomerserviceca@gmail.com within 3 days of delivery.
   
3. Include your order number and details of what was damaged.
   

We will:

• Offer you a replacement or refund depending on the situation
  

Return & Exchange Policy

Due to health and hygiene standards in the beauty industry, and in light of ongoing safety precautions, we currently do not accept returns or exchanges unless the item arrived damaged or incorrect.

✅ Eligible for Replacement or Refund

• Items damaged in transit (reported within 3 days)
  
• Incorrect items received
  
• Defective items
  

We will cover all shipping costs for approved replacement or refund claims.

❌ Non-Returnable Items

• Used or opened items (including polish, powders, gels)
  
• Clearance or discontinued items
  
• Items returned without authorization
  
• Items returned after 14 days of delivery

By placing an order with Mariam’s Beauty Lab, you acknowledge and agree to these terms.
Questions?
📧 mblcustomerserviceca@gmail.com
📞 510-806-4800

At Mariam’s Beauty Lab, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines what data we collect, how we use it, and the steps we take to keep it safe.

🔍 What Information Do We Collect?

We collect information from you when you:

• Register on our site
  
• Place an order
  
• Subscribe to our newsletter
  
• Fill out a contact or inquiry form

Information collected may include your:

• Name
  
• Email address
  
• Mailing address
  
• Phone number
  
• Payment information (processed securely — not stored)
  

You may also visit our site anonymously.

🛠️ How Do We Use Your Information?

We may use the information you provide to:

• Personalize your experience on our site
  
• Improve our website based on feedback and usage patterns
  
• Improve customer service
  
• Process and fulfill orders
  
• Administer promotions, contests, or surveys
  
• Send order-related emails and occasional updates or offers
  

📩 If you wish to unsubscribe from marketing emails, simply follow the unsubscribe link at the bottom of any message.

🔐 How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information:

• All sensitive data is transmitted via Secure Socket Layer (SSL) technology
  
• Your payment information is encrypted and stored only by authorized payment processors
  
• We do not store your credit card data on our servers
  
• Access to this information is restricted to authorized personnel only
  

🍪 Do We Use Cookies?

Yes. Cookies are small files stored on your device that help us:

• Remember and process items in your shopping cart
  
• Understand and save preferences for future visits
  
• Track and analyze website usage for performance and advertising purposes
  

You can choose to disable cookies via your browser settings.

👥 Do We Disclose Information to Outside Parties?

We do not sell, trade, or share your personal information with outside parties, except:

• Trusted service providers who help us operate our website and business (they must keep your data confidential)
  
• When legally required to do so
  
• To protect our rights, users, or others’ safety
  

Non-personally identifiable visitor data may be used for marketing or analytics.

🔗 Third-Party Links

From time to time, our website may include links to third-party sites. These external sites have separate privacy policies. Mariam’s Beauty Lab is not responsible for their content or practices.

🌐 Online Policy Only

This privacy policy applies only to information collected through our website, and not to offline communications.

✅ Your Consent

By using mariamsbeautylab.com, you consent to our privacy policy.

🔄 Policy Updates

We may update this policy from time to time. Any changes will be posted on this page. If significant changes are made, we will notify users by email or website notification.

Contact Us If you have any questions regarding this policy, you may contact us at: 📧 mblcustomerserviceca@gmail.com 📞 510-806-4800

Return & Exchange Policy

At Mariam’s Beauty Lab, your satisfaction matters to us. While we uphold strict product safety and hygiene standards, we do offer support for items that arrive damaged, defective, or incorrect.

🔁 Returns (Defective, Damaged, or Incorrect Items Only)

If your item arrives damaged, defective, or is incorrect, please notify us within 3 days of delivery, based on the carrier's tracking.

To initiate a return claim:

1. Take clear photos of the damaged/defective item(s)
   
2. Email the photos to mblcustomerserviceca@gmail.com
   
3. Include your order number, product names, color codes (if applicable), and quantities
   

Once we receive your claim, we’ll send you a confirmation receipt and begin investigating your case. If approved, we’ll offer:

• A store credit, refund, or
  
• A replacement item (your choice)
  

We will cover all associated shipping costs for valid claims, including return and reshipping fees.

🔄 Exchanges

We’ll gladly replace damaged, broken, or defective items reported within the 3-day window.

🚫 Clearance Items

Clearance items are final sale and not eligible for return or exchange under any circumstances.

Please review your selections carefully before completing checkout.

If you have any concerns about your order, reach out to us at:
📧 mblcustomerserviceca@gmail.com
📞 510-806-4800

Thank you for shopping with Mariam’s Beauty Lab — your trusted beauty supply destination.

Ordering, Payment & Product Policy

Welcome to Mariam’s Beauty Lab! Please review the following information about placing orders, payments, and our product quality standards.

🛍️ How to Order

You can place your order through:

• Our website: mariamsbeautylab.com — available 24/7
  
• Phone: 510-806-4800 — available Monday to Sunday, 9 AM – 7:00 PM PST
  

💳 Payment, Pricing & Promotions

We accept the following payment methods:

• Visa
• MasterCard
• Discover
• American Express
• And More!
  

Important:

• Your shipping address must match your billing address when paying by credit card.
  
• If your addresses don’t match, your order may be placed on hold for verification.
  
• Orders are shipped only after full payment has been received.
  

For shipping timelines, please visit our Shipping Policy page.

🧾 Sales Tax

Sales tax will be applied to your order where applicable, in accordance with local and state regulations.

⭐ Product Quality Guarantee

At Mariam’s Beauty Lab, we only offer 100% genuine, professional-grade products.
We do not sell fakes, imitations, or damaged goods.

Note: Due to screen variations, product colors may appear slightly different from real-life shades. We are not responsible for these variations.

If you received a product that is unused, unopened, and in original packaging, you may request an exchange within 14 days of delivery. Please see our Returns Policy for full details.

🔐 Security

Your payment security is important to us.
We do not store your credit card information on our servers.

Terms & Conditions

🔄 Changes to Terms & Conditions

Mariam’s Beauty Lab reserves the right to update or modify these Terms & Conditions at any time without prior notice. By continuing to use our website, you agree to be bound by the most recent version.

We recommend reviewing this section periodically to stay informed of any updates.

✅ Accuracy of Information

We strive to ensure all product descriptions, pricing, and availability information on our website is accurate and up to date. However, occasional errors, inaccuracies, or omissions may occur.

Mariam’s Beauty Lab reserves the right to:

• Correct any errors or inaccuracies
  
• Update product or pricing information
  
• Cancel or modify orders if any information on the site is incorrect, even after an order has been submitted
  

We apologize for any inconvenience this may cause. If you have questions about product details or pricing, please contact us directly at:

📧 mblcustomerserviceca@gmail.com
📞 510-806-4800

🎨 Color Accuracy Disclaimer

Please note that product colors displayed on your screen may vary due to screen resolution and settings.
Additionally, color powders may appear different in the container compared to how they look when applied to nails.